Last updated: July 22, 2026
An account lets you use Adventure, the main feature of World Heritage Walking. It works with your step counter so you can travel virtually through World Heritage sites. Your progress is saved to your account. Even if you delete the app, you can sign in with your existing account and continue your journey.
Yes. Sign in on your new phone with the same Google Account or Apple Account you previously used to transfer your existing data.
How to transfer your data
Your data will be restored automatically after you sign in.
Please note that your data cannot be transferred if you sign in with a different Google Account or Apple Account.
At present, steps beyond the number required to reach a destination are not automatically carried over to the next destination. Even on a short route, you can therefore reach only one destination during a single walk.
We understand that automatically advancing by the full distance walked would be useful for many users, and we are considering it as a future improvement.
Using your device's step data, the app retrieves steps recorded between the last time you checked your route progress and the present, then applies them to your route.
If more than seven days have passed since you last checked, only steps from the most recent seven days are retrieved and applied.
If you use an Apple Watch or another connected wearable, its step data may also be applied through Apple Health or Health Connect. However, when the iPhone device sensor is used, steps from wearable devices are not applied.
Steps recorded while the app was closed may also be applied if the data is stored on your device. When the retrieval period is long, however, it may be limited to a recent period.
Step retrieval can vary depending on Apple Health permissions, Health Connect settings, your device environment, and connected apps or devices.
On Android, the app retrieves step data stored in Health Connect and applies it to your route.
Depending on the source app, such as Google Fit or your device, Health Connect may store steps in fixed time intervals. If the period retrieved by the app does not align with a recorded interval, your steps may not appear immediately.
Health Connect or its connected apps may also take time to sync.
If your steps are not appearing, please check the following:
Even when your settings are correct, steps may not appear immediately because of sync or aggregation timing. Please wait a while, then open the app again.
You can use one account on multiple mobile devices. However, we do not guarantee correct step synchronization or route progress when the account is used on multiple devices.
iPad is not supported because step counting is not supported in Apple Health on iPad.
If an expired credit card, insufficient funds, or another payment error occurs when your subscription renews, your subscription may temporarily enter a billing grace period.
If you do not update to a valid payment method during this period, PRO will be deactivated automatically.
Please check your credit card details and payment method.
If PRO is still unavailable after you update your payment method, try “Restore Purchases” in the app.
Try “Restore Purchases” at the bottom of the in-app purchase screen. You can also tap the gear icon in the upper-right corner of the Account screen, open Settings, and select “Restore Purchases” under Subscriptions.
Please cancel your subscription from the appropriate page below.
Billing and refunds for the app are handled according to each app store's terms and policies.
Please request a refund from the appropriate page below.
You can delete your account as follows:
Please note that deleting your account permanently deletes your saved data and cannot be undone.
Starting with version 2.2.0, we introduced age-based feature restrictions to comply with regional regulations governing social media use. These restrictions apply in all regions, regardless of whether local regulations require them.
Users under 16 cannot use the following features:
Age-based restrictions are determined using both the date of birth registered in your profile and the age registered to your Apple Account or Google Account.
Even if the date of birth in your profile indicates that you are 16 or older, features may be restricted based on the age associated with your Apple Account or Google Account.
You can check or change your profile date of birth on the app's Edit Profile screen.
Please also check the age registered to the Apple Account or Google Account used on your device. Changing only the date of birth in your profile may not remove the restrictions.
If your age cannot be confirmed from your Apple Account or Google Account and no date of birth is entered in your profile, some social features may be restricted.
Please enter your date of birth on the Edit Profile screen.
No. Your date of birth is not shown to other users. It is used to determine age-based feature restrictions.
Please send your request using the form below.
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